Disconnection Policy

Unfortunately, communication problems over the internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that protects our players from unjustifiable loss while eliminating the possibility of intentional disconnection and system abuse.

What happens if I am disconnected from the casino while playing?

The disconnection procedures below apply to the following games: Slot Games, Roulette Games, Video Poker, Pai-Gow Poker, Caribbean Poker, Blackjack, Baccarat, Craps and Keno. In games from these categories, in the event you are required to take further action following a disconnection, the applicable wager will remain restricted “in-game” until the completion of the round, up to 30 days.

Slot Games (Slot Machines, Slots)

In case if disconnection occurs after a bet was placed and the Spin Button is pressed:

  1. if no further action is required from you to complete the game, the game’s result will be decided by our random number generator (RNG);

  2. if you are required to take further action, the game will not provide the result. After you reconnect to our network, you can continue to play the game from where you left it. After 30 days, the game’s result will be decided by our random number generator.

In the case of (I) above, after reconnecting to our network, you will be able to go to My History to see the game outcome which was decided by our RNG.

Roulette Games

Will your bet be returned if disconnection occurs after a bet was placed but before the Spin Button pressed?

If disconnection occurs after a bet is placed and the Spin Button is pressed, the game’s result will be decided by our random number generator (RNG). After reconnecting you will be able to see whether or not you won your bet in the roulette history table.

Blackjack

Your bet WILL BE RETURNED if disconnection occurs before you pressed the Deal Button, but after you placed a bet.

In ALL other cases of disconnection, the game will not provide a final result and when you reconnect to our network, you will be able to return to the game setting applicable prior to the disconnection occurring and complete the game.

After 30 days, the server will play out the session using the optimal strategy for the game. After you reconnect to our network, you will be able to go to My History to see the game outcome.

Video Poker

Can you continue to play the game after reconnection to our network if disconnection occurs after the Deal Button is pressed, but before you’ve selected the cards to be held? Will the game produce a result?

If the game remains incomplete for 30 days and in all other cases where you are disconnected from Video Poker, the game’s result will be decided by our random number generator (RNG). In such cases, you will be able to see whether or not you won your bet in the game history table.

Caribbean Poker

Your bet WILL BE RETURNED if disconnection occurs before pressing the Deal Button, but after a bet was placed.

In all other cases, you will be able to complete the disconnected game after reconnection. If the game remains incomplete for 30 days, the server will play out the session using the optimal strategy for the game. After you reconnect to our network, you will be able to go to My History to see the game outcome.

Pai Gow Poker

Your bet WILL BE RETURNED if disconnection occurs before pressing the Deal Button, but after a bet was placed.

In all other cases, you will be able to complete the disconnected game after reconnection to our network.

Baccarat

Should disconnection occur at any time during the game, play will continue.

Craps

Your bet WILL BE RETURNED if you’ve placed a bet on the table, but haven’t yet rolled the dice.

If a disconnection occurs after the dice are rolled, all removable bets (bets that may be canceled by the player) will be returned, with the exception of the bets which have a statistical advantage for the player (for example a Don't Pass Line bet when a point has already been established, or a Don't Come Bet after it has been transferred to one of the points).

You will be able to complete the disconnected game after reconnection in all other possible cases.

Keno

Game(s) will produce the result automatically if you placed a bet on the Keno Machine before disconnection.

After reconnection you’ll be able to see the result of the game(s).

Games where you can choose which Jackpot to win (where offered)

In these games, you have 30 seconds in which to select one jackpot, or the game will make a random selection on your behalf. Should a disconnection occur during the allotted time period and you do not succeed to reconnect and to choose one jackpot during such time, then the game will randomly select one jackpot for you through our random number generator.

The in-game and lobby jackpot counters are refreshed approximately every 15 seconds, depending on the type of internet connection available to you. Accordingly, if during the refreshment period, another player first selects the same jackpot or the Combined Jackpot (i.e., the jackpot that reveals all Jackpots combined), the jackpot win value appearing may not be the amount which you actually win. You will see the correct amount of your winning value immediately after the refreshment period.

Since the refreshment period can be fast, you may already be aware that the jackpot has been reset prior to winning it.

You might not be the only player who reaches the "Multiple Jackpot” feature and if another player's first selection conflicts with yours, you may only receive a reduced jackpot amount (if it exists). The general rule is that a player who, according to our records, hits a jackpot first, will be entitled to receive the revealed jackpot prize, whilst any other player(s) who have hit the same jackpot, will only receive the seed (if it exists) and any amount that has been generated –if any- since the jackpot was hit (the “Reduced Amount”).

Whilst, in theory, it is mathematically possible, that simultaneous and multiple wins are extremely rare, the more common scenario is that there are sequential wins, usually minutes, hours or days apart.

Let's assume that you and another player reach the “Multiple Jackpots” Feature and your selection is the second one:

If both of you select the same jackpot, the other player will be entitled to receive the full revealed jackpot prize and you will only receive its Reduced Amount;

If the other player selects the Combined Jackpot and you select any other jackpot, the other player will receive all full jackpot prizes and for the jackpot that has been already won by him, you will only receive its Reduced Amount;

If the other player selects a jackpot and you select the Combined Jackpot, the other player will be entitled to receive the full selected jackpot prize, while you will receive all jackpot prizes except for the one that has already been won by the other player and, for the jackpot that has been already won by the other player - its Reduced Amount;

If both of you select the Combined Jackpot, the other player will receive all full jackpot prizes and you will only receive the sum of their Reduced Amount.

The game will regard a random selection as a person's selection for the purposes of dealing with the simultaneous or consecutive selection of a jackpot or the Combined Jackpot.

The above is true for both real money and demo money jackpots and for both PC and mobile-based games.

Ra Casino - is a trusted online casino in Asia and Europe. Here you can find best slot games, live dealers (Live Casino), various types of card games (Poker, Blackjack, Baccarat) and table gambling games (including Sic Bo and Keno). As a licensed internet casino, Ra.Casino provides only licensed gambling soft from providers: NetEnt, Microgaming, Playtech, Quickspin, Habanero, and many others. Register now and enjoy our generous bonuses, tournaments and promotions, quick withdrawals and fair gameplay!

Ra.Casino is owned and operated by Esports Kingdom LP, Ireland (registered address: Office 29, Clifton house, Fitzwilliam Street lower, Dublin 2, D02 XT91, Republic of Ireland). Esports Kingdom LP (Ra Casino operator and regulator) operating under the Master License of Gaming Services Provider, N.V. #365/JAZ issued to Curacao Gaming by the Government of Curacao.

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