Refund Policy

If there is technical issues, mislead advertising , non-playing expected games or doubts arised. The client are allowed to inquire for the refund of deposited money.

Ra.Casino allow to refund deposit money under circumstances:

  • no deposit/financial bonus has been applied
  • there were no played games after the deposit
  • there is no withdraw for the account at this point

Refund is only possible if upon the request of our support team you provide detailed information about the error, as follows: screenshots of error messages, log files, detailed description of your actions, file samples etc.

NB! After inquire refund, please don’t play any games, use any bonuses or promotions, so we can faster resolve the question.

Refunds resulting in Ra.casino’ error will NOT incur a fee. For refund that are not a result of Ra.Casino’ error, a fee will apply as defined at Payment system policy.

The maximum refund will not exceed the total amount paid for the deposited amount.

SLA for inquires is 95% cases resolved for 72 hours time frame. Some hard situations will need additional investigation and can be take up to 30 days.

All inquires please send to [email protected]

Ra Casino - is a trusted online casino in Asia and Europe. Here you can find best slot games, live dealers (Live Casino), various types of card games (Poker, Blackjack, Baccarat) and table gambling games (including Sic Bo and Keno). As a licensed internet casino, Ra.Casino provides only licensed gambling soft from providers: NetEnt, Microgaming, Playtech, Quickspin, Habanero, and many others. Register now and enjoy our generous bonuses, tournaments and promotions, quick withdrawals and fair gameplay!

Ra.Casino is owned and operated by Esports Kingdom LP, Ireland (registered address: Office 29, Clifton house, Fitzwilliam Street lower, Dublin 2, D02 XT91, Republic of Ireland). Esports Kingdom LP (Ra Casino operator and regulator) operating under the Master License of Gaming Services Provider, N.V. #365/JAZ issued to Curacao Gaming by the Government of Curacao.

Attention! Gambling can be addictive and should be considered only as a form of entertainment and available only for people over 18 y.o.. If you feel that gambling is becoming a problem for you - please, visit our responsible gaming page.


Customer service phone number: +44 1418460019

Customer service email: [email protected]


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